Terms of Service

Terms and Conditions:

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Lamba’s House relationship with you in relation to this website.

The term ‘The Lamba’s House ’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Delhi-C-5 kalkaji, New Delhi -110019. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without The Lamba’s House’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India.

Making a booking

By making a booking you are confirming that you are authorized to do so, on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions. When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied, or by post. Booking confirmations are subject to the availability of accommodation at the hotel. You should carefully check the details of your confirmation as soon as you receive it. You must contact The Lamba’s House immediately if any of the details are incorrect or incomplete. We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

Paying for your booking

All reservations must be guaranteed with a credit card. In some instances full pre payment may be required at the time of booking. The amount of payment required at the time of booking will be advised to you when making your booking. Your card must be presented on check-in at the hotel. In all cases full payment will be due on departure from the hotel unless prior written agreement has been received by The Lamba’s House. When booking beauty treatment or dinner reservations, the hotel will contact you within 24 hours of receiving your reservation to confirm your treatment and preferred time. If your requested treatments are unavailable due to lack of availability your request for the treatments will be cancelled and any pre payments refunded. This will not affect the status of your accommodation reservation.

Price changes

The Lamba’s House reserves the right to increase or decrease the price of unsold rooms at any time. The price of your chosen room will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone or in writing as soon as possible. Amendments are subject to availability and those made within the 7 day cancellation period (see below) may be subject to cancellation charges.

Cancellations

In order to avoid cancellation and/or non-arrival charges, guests should observe The Lamba’s House cancellation policy, which is up to 6pm, 24 hours prior to arrival. This includes advance cancellation of any supplementary activities, treatments or tickets that may have been issued. Failure to cancel in advance will result in full accommodation package being charged to your credit or debit card. If you have paid a deposit, made full payment or paid for any supplements – such as theatre tickets, beauty treatments and other leisure activities – the sum may be non-refundable. Please check with the hotel at time of cancellation

Cancellations and changes made by Lamba’s House

In the unlikely event that a hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control. We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation. If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

Additional Requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

Medical condition

If you or any member of your party has a medical problem or disability which may affect your stay, please either call our Reservations Department on the hotel website to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel. By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your action.

Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the Manager on Duty at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint please email jasmeet@lambashouse.comor write to Front Office, The Lamba’s House Delhi-C-5 Kalkaji, New Delhi -110019

General Information

Checking-in: Your room(s) will normally be available after 3pm. If you plan to arrive later than 6pm, please advise the hotel directly by calling the number given on your booking confirmation. Check out is at 12pm.

Insurance – It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

Our liability to you – We accept liability for, and totally restricted to, services booked via the Lamba’s House website in accordance with the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.